{"id":318,"date":"2026-06-05T06:52:43","date_gmt":"2026-06-05T06:52:43","guid":{"rendered":"https:\/\/fraudstop.be\/?page_id=318"},"modified":"2026-06-19T10:28:58","modified_gmt":"2026-06-19T10:28:58","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/fraudstop.be\/fr\/veelgestelde-vragen\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"<div class=\"gb-element-a9657937\">\n<div>\n<div class=\"gb-element-f7fa8bda\">\n<div class=\"gb-element-814c95ce\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-1\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Quand dois-je appeler Fraudstop ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-2 wp-block-paragraph\">On vous a vol\u00e9 de l\u2019argent sur votre compte ? Vous avez communiqu\u00e9 vos codes de s\u00e9curit\u00e9 \u00e0 un tiers \u00e0 sa demande ou vous avez confirm\u00e9 une action via votre application itsme\u00ae ? Vous soup\u00e7onnez un usage frauduleux de vos donn\u00e9es bancaires ? Dans ce cas, appelez imm\u00e9diatement Fraudstop. Votre banque pourra ainsi intervenir rapidement et limiter les d\u00e9g\u00e2ts. N\u2019attendez pas : plus vous r\u00e9agissez vite, mieux vous \u00eates prot\u00e9g\u00e9.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-e05cb2fe\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-3\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Comment fonctionne Fraudstop ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-4 wp-block-paragraph\">Fraudstop est accessible 24 heures sur 24 et 7 jours sur 7. Ce service permet aux personnes qui ont ou craignent d\u2019avoir \u00e9t\u00e9 victimes d\u2019une fraude en ligne de contacter leur banque via un num\u00e9ro central unique afin de bloquer leurs applications num\u00e9riques.\n\nSelon votre banque, cela se fera soit via un message automatique envoy\u00e9 par Fraudstop \u00e0 votre banque, soit via une mise en relation directe avec le service fraude de votre banque. Dans ce cas, il est important de rester en ligne jusqu\u2019\u00e0 ce que vous soyez mis en relation avec votre banque.\n\nLa banque mettra ensuite tout en \u0153uvre pour prendre les mesures de s\u00e9curit\u00e9 n\u00e9cessaires et bloquer vos applications.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-7c79eaea\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-5\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Que faire si je souhaite faire bloquer mon application aupr\u00e8s de plusieurs banques ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-6 wp-block-paragraph\">Si vous \u00eates victime de fraude en ligne et souhaitez faire bloquer vos applications bancaires aupr\u00e8s de plusieurs banques, c\u2019est possible. Toutefois, il est important de contacter chacune de ces banques.\n\nFraudstop ne peut en effet vous mettre en relation qu\u2019avec une seule banque \u00e0 la fois. Vous devrez ensuite contacter l\u2019autre ou les autres banque(s) en rappelant Fraudstop ou en utilisant le num\u00e9ro direct du service fraude de votre banque.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-8ebdc507\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-7\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Peut-on appeler Fraudstop depuis l\u2019\u00e9tranger ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-8 wp-block-paragraph\">Oui, vous pouvez \u00e9galement joindre Fraudstop 24 heures sur 24 et 7 jours sur 7 depuis l\u2019\u00e9tranger au num\u00e9ro suivant :\n0032 (0) 78 170 170<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-fd776808\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-9\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Quelles informations avoir avec soi pour d\u00e9poser plainte \u00e0 la police ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-10 wp-block-paragraph\">Apportez autant de preuves que possible : vos donn\u00e9es bancaires (num\u00e9ro de compte, carte(s) utilis\u00e9e(s) frauduleusement, relev\u00e9 des transactions suspectes) ainsi que toutes les informations li\u00e9es \u00e0 la fraude (e-mails, SMS, sites web, coordonn\u00e9es, etc.).\n\nConservez et rassemblez tout de pr\u00e9f\u00e9rence sous une forme num\u00e9rique et, si un logiciel a \u00e9t\u00e9 install\u00e9, apportez \u00e9galement votre appareil. Consultez aussi le <a href=\"https:\/\/febelfin.be\/media\/pages\/publicaties\/2025\/flyer-met-info-om-mee-te-nemen-bij-politieaangifte-wanneer-je-slachtoffer-bent-van-online-oplichting\/7d1866416b-1781857508\/flyer_fraude_fr_2p.pdf\">d\u00e9pliant<\/a> pour un aper\u00e7u complet de ce qu\u2019il est conseill\u00e9 d\u2019apporter.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-3031948e\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-11\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Pourquoi les gens se laissent-ils tromper par la fraude en ligne ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-12 wp-block-paragraph\">Les fraudeurs tirent parti des r\u00e9actions naturelles que nous avons tous - curiosit\u00e9, peur, confiance ou app\u00e2t du gain. Ils s\u2019appuient sur l\u2019actualit\u00e9, exploitent la confiance qu\u2019ils ont \u00e9tablie et cr\u00e9ent un sentiment d\u2019urgence en imposant des d\u00e9lais serr\u00e9s. Ils utilisent des techniques sournoises qui augmentent le risque de tomber dans leur pi\u00e8ge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div>\n<div class=\"gb-element-29df0efb\">\n<div class=\"gb-element-ed7cf0eb\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-13\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Que faire si j\u2019ai perdu mon GSM ou ma carte bancaire ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-14 wp-block-paragraph translation-block\">En cas de perte ou de vol de votre carte bancaire ou de votre appareil (GSM, tablette, montre connect\u00e9e, etc.), contactez imm\u00e9diatement <a href=\"https:\/\/cardstop.be\/fr-be\/home\" target=\"_self\">Card Stop<\/a>. Vous pouvez \u00e9galement vous adresser \u00e0 Card Stop pour bloquer d'autres moyens de paiement, tels que des cartes, des ch\u00e8ques-repas ou des applications comme Google Pay, Bancontact Pay ou Apple Pay.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-4a744b5e\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-15\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Pourquoi la fraude est-elle si r\u00e9pandue ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-16 wp-block-paragraph\">Nous faisons de plus en plus de choses en ligne : de nos achats et d\u00e9clarations fiscales \u00e0 la vente d\u2019objets de seconde main, en passant par la gestion de nos affaires bancaires. Cela facilite la vie, mais augmente aussi les risques de fraude\u00a0:\nles faux messages pr\u00e9tendument envoy\u00e9s par \u00ab votre banque \u00bb ou des \u00ab autorit\u00e9s \u00bb, les sites marchands factices et les publicit\u00e9s trompeuses sur les r\u00e9seaux sociaux sont de plus en plus courants. Les fraudeurs exploitent habilement votre confiance : ils se font passer pour un exp\u00e9diteur fiable, font pression (\u00ab r\u00e9agissez\nimm\u00e9diatement\u00a0\u00bb), utilisent des informations personnelles trouv\u00e9es en ligne et envoient des messages tr\u00e8s r\u00e9alistes et professionnels - ou vous s\u00e9duisent avec des propositions all\u00e9chantes ou des promesses de gains rapides.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-1fb4be1b\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-17\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Que font les banques sur la question de la s\u00e9curit\u00e9 ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-container-core-accordion-panel-is-layout-93c6a915 wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-18 wp-block-paragraph\">Les banques belges consentent chaque ann\u00e9e des investissements consid\u00e9rables dans la s\u00e9curit\u00e9 de leurs produits et de leurs syst\u00e8mes. A cette fin, elles mettent en \u0153uvre toute une s\u00e9rie de mesures : de la surveillance continue par des experts en cybers\u00e9curit\u00e9 (qui permet de d\u00e9tecter, bloquer ou r\u00e9cup\u00e9rer environ 75 % des virements frauduleux) \u00e0 des dispositifs de protection renforc\u00e9s tels que l\u2019authentification \u00e0 deux facteurs, les contr\u00f4les de concordance entre le nom et le num\u00e9ro de compte, ainsi que le blocage des sites frauduleux. Les clients b\u00e9n\u00e9ficient d\u2019une protection suppl\u00e9mentaire gr\u00e2ce \u00e0 des plafonds, des d\u00e9lais d\u2019attente lors de l\u2019augmentation de ces plafonds, des alertes en cas d\u2019actions suspectes et des confirmations via itsme\u00ae. Par ailleurs, les banques restent joignables 24 heures sur 24 et 7 jours sur 7 en cas de suspicion de fraude et elles poursuivent leurs efforts de sensibilisation et d\u2019information.<br><\/p>\n\n\n\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-19 wp-block-paragraph\">Cependant, les banques ne sont pas en mesure de mettre seules un terme \u00e0 la\nfraude. Les criminels op\u00e8rent souvent via des canaux ext\u00e9rieurs \u00e0 l\u2019environnement\nbancaire, par ex. via des e-mails de phishing, des appels t\u00e9l\u00e9phoniques ou les\nr\u00e9seaux sociaux. C\u2019est pourquoi une large collaboration est n\u00e9cessaire avec les\npouvoirs publics, la police et la justice, mais aussi avec les op\u00e9rateurs de\nt\u00e9l\u00e9communications, les fournisseurs d\u2019acc\u00e8s \u00e0 internet, les plateformes\ncommerciales et les entreprises technologiques et de r\u00e9seaux sociaux, afin que\nchacun contribue \u00e0 une meilleure protection des consommateurs.<\/p>\n\n\n\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-20 wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-7585470a\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-21\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Que puis-je moi-m\u00eame faire pour effectuer mes op\u00e9rations bancaires en toute\ns\u00e9curit\u00e9 ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-10\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-22 wp-block-paragraph\">Les op\u00e9rations bancaires en ligne doivent \u00eatre s\u00e9curis\u00e9es. Votre banque joue un r\u00f4le\nimportant \u00e0 cet \u00e9gard, mais vous avez, vous aussi, un r\u00f4le \u00e0 jouer. En suivant les\nconseils ci-dessous, vous vous prot\u00e9gerez mieux contre la fraude.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gardez vos codes de s\u00e9curit\u00e9 strictement confidentiels.<\/li>\n\n\n\n<li>Ne laissez jamais quelqu&#039;un d&#039;autre utiliser votre carte de paiement.<\/li>\n\n\n\n<li>Assurez-vous que l&#039;appareil que vous utilisez pour vos op\u00e9rations bancaires\nest bien s\u00e9curis\u00e9 (mises \u00e0 jour).<\/li>\n\n\n\n<li>V\u00e9rifiez r\u00e9guli\u00e8rement les mouvements sur votre compte.<\/li>\n\n\n\n<li>Vous remarquez quelque chose de suspect ? Appelez Fraudstop.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-702facd8\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-custom-febelfin-grijs-color has-text-color has-link-color has-medium-font-size wp-elements-23\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-11\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Que dois-je faire si ma banque me demande des informations (bancaires)\nconfidentielles ou des num\u00e9ros de carte bancaire ? Ou si ma banque me\ndemande d&#039;effectuer une transaction ou d&#039;installer un programme ?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-11\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-custom-febelfin-grijs-color has-text-color has-link-color has-small-font-size wp-elements-24 wp-block-paragraph\">Ne r\u00e9pondez jamais \u00e0 ce genre de demandes. Une banque ne vous demandera jamais de lui communiquer des donn\u00e9es personnelles (codes PIN, codes g\u00e9n\u00e9r\u00e9s par des lecteurs de carte, etc.) ni de confirmer des transactions via itsme\u00ae. Que ce soit par t\u00e9l\u00e9phone, par e-mail, sur WhatsApp ou sur les r\u00e9seaux sociaux, votre banque ne vous fera jamais une telle demande.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-318","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/pages\/318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/comments?post=318"}],"version-history":[{"count":16,"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/pages\/318\/revisions"}],"predecessor-version":[{"id":591,"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/pages\/318\/revisions\/591"}],"wp:attachment":[{"href":"https:\/\/fraudstop.be\/fr\/wp-json\/wp\/v2\/media?parent=318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}