Got scammed or shared your details?
Call Fraudstop:
078 170 170
(available 24/7)
Fraudsters try to steal your money and personal details. So stay alert: a phone call, e-mail or message may look real. Do you think something is not right or have you been scammed?
Call Fraudstop on 078 170 170 and follow the steps below.
Call Fraudstop and report the fraud:
078 170 170
Take immediate action to limit any further damage.
Gather all information about the fraud
This includes banking details such as your bank account number, bank statements or any other evidence.
DOWNLOAD THE CHECKLIST
Report it to the police
The police will compose an official report with you.
Need someone to talk to or legal help?
Do you need psychological or legal support after what happened? The police will be happy to help and refer you to the right services.
In Flanders, you can also turn to the CAW for a listening ear and support. Call 0800 13 500 free of charge or get in touch by e-mail, chat or appointment.
Banks' fraud services
Each bank has its own fraud department that will take the appropriate measures.
Lost or stolen bank card?
In these cases, contact Card Stop immediately.
Would you also like to block other means of payment (cards, meal vouchers or apps such as Google Pay, Bancontact Pay or Apple Pay)?
Frequently asked questions
Do you have a question about fraud? Here are the answers to the most frequently asked questions about scams.
Has money been stolen from your account? Did you share security codes at someone’s request or confirm an action in your itsme® app, or do you suspect misuse of your banking details? If so, call Fraudstop immediately. This allows your bank to act quickly and helps limit any further damage. Don’t wait, the sooner you act, the better protected you’ll be.
Fraudsters take advantage of basic human traits such as curiosity, fear, trust and greed. They exploit current events, take advantage of the trust they have built and create a sense of urgency through time pressure. Fraudsters use clever tactics making it more likely that you fall into the trap.
When reporting the fraud, bring as much evidence as possible with you: your banking details (account number, misused card(s), overview of fraudulent transactions) and all information about the fraud (e-mails, text messages, websites, contact details, etc.). Preferably save and gather everything digitally, and if software was installed, bring your device with you if possible. Be sure to consult the flyer for a complete overview of what you should bring.
If your bank card or device (mobile phone, tablet, wearable, etc.) is lost or stolen, it is best to contact Card Stop straight away. If you also want to block other means of payment — such as cards, meal vouchers or apps like Google Pay, Bancontact Pay or Apple Pay — Card Stop can help with that as well.
Your instinct is the best warning against fraud
Do you suddenly feel fear, stress or pressure to pay quickly or respond to a limited- time offer? That is often exactly what fraudsters are counting on — and a clear sign to stay alert.
LEARN MORE ABOUT THE DIFFERENT TYPES OF FRAUD